CVS Health Building ‘Home Health Hub’ to Better Care for Seniors


CVS Well being (NYSE: CVS) has allotted ample sources towards home- and community-based care over the previous 12 months. It has accomplished so for a number of causes, CVS Well being leaders level out.

For one, investing in home-based care makes it simpler for sufferers to entry essential companies in the course of the public well being emergency. However CVS Well being’s give attention to the house is prone to final lengthy after the pandemic has subsided.

In April, CVS Well being partnered with UCLA Well being to boost its in-home capabilities associated to residence infusion companies. In January, it then partnered with the Most cancers Remedy Facilities of America (CTCA) to supply in-home chemotherapy to most cancers sufferers.

“Our transformation over the past decade has enabled us to turn out to be the nation’s main diversified well being companies firm,” Karen Lynch, the president and CEO of CVS Well being, mentioned on the corporate’s This autumn earnings name on Tuesday. “Our presence in communities throughout the nation permits us to satisfy shoppers the place they’re and turn out to be an even bigger a part of their on a regular basis well being.”

Previous to the COVID-19 disaster, CVS had simply dipped its proverbial toes within the water of home-focused senior care.

In 2019, for example, it launched an in-home dialysis pilot program. In 2018, it strove to make its MinuteClinics extra accessible to seniors.

The corporate’s in-home dialysis program has now turn out to be a serious speaking level for the corporate of late.

“We’re bringing dialysis companies into the house to higher handle continual kidney illness,” Lynch mentioned. “This program presents a less complicated, extra patient-centered strategy. It delays the onset of end-stage renal illness, reduces hospital admissions and helps folks with therapy choices.”

Broadly, the $69 billion merger with the well being insurer Aetna in late 2018 signaled a shift within the CVS Well being’s technique. Though COVID-19 was an accelerator for its home-based care initiatives, the Aetna merger created a well being care large whereas firmly integrating a home- and community-based focus into the corporate’s plans.

As soon as Aetna was on board, CVS places started including extra well being companies at their MinuteClinics, enabling them to handle sufferers all through their care journeys — even with at-home care plans.

On its finish, Aetna has partnered with standard “family-on-demand” startup Papa, which sends “Papa Buddies” into seniors’ houses to assist with social isolation, family wants and know-how assist, amongst different challenges.

Aetna’s advantages have mirrored its home-based care aspirations as nicely.

“I believe within the broadest sense, this could all be seen by the lens of serving to our members age and thrive in place,” Dr. Robert Mirsky, Aetna’s CMO on the time, instructed Residence Well being Care Information in 2019 in regards to the well being plan’s expanded advantages. “This implies offering the entire assist, whether or not it’s medical, behavioral or social determinants of well being so folks can reside within the least restrictive and most home-like setting doable.”

CVS Well being’s ‘Symphony’

Most not too long ago, CVS Well being partnered with Aloe Care to launch “Symphony,” a medical-alert system that’s designed to maintain seniors secure and linked at residence.

Symphony is a group of in-home and wearable units which are obtainable in round 650 CVS shops and on-line. Its differentiator is that it features a voice-activated good hub that lets seniors name assigned caregivers or emergency responders hands-free all through the day.

Sensors positioned round the home can monitor movement, temperature and air high quality, then alert caregivers of any abnormalities by an app.

It’s not a brand new concept, however it’s an development of an previous one. And it’ll assist CVS Well being proceed to assist seniors of their houses, Adam Pellegrini, the SVP of enterprise digital care and client well being at CVS Well being, instructed HHCN.

“CVS and different retail pharmacies have truly carried these kinds of methods for a few years,” Pellegrini mentioned. “What we did have a look at was, throughout the three completely different companies we now have, what had been we doing in that area for seniors that may transcend that particular use case of an emergency alert when somebody falls?”

Pellegrini ran Fitbit’s well being care enterprise and was additionally the VP of digital well being at Walgreens earlier than becoming a member of CVS Well being in 2019.

Earlier than teaming up with Aloe Care, CVS Well being carried out an intensive request for proposals (RFP), Pellegrini mentioned.

“It was a methodical course of,” he mentioned. “However once more, it was wanting into the way forward for what we need to do, not simply changing one thing that we presently do.”

CVS already sells over 350,000 linked units in its shops yearly, however the units aren’t essentially interconnected. Its imaginative and prescient is to attach all units to what Pellegrini calls a “residence well being hub.”

Creating that type of connectivity within the residence would tackle social determinants of well being and stop falls, one of many high causes for hospitalizations amongst seniors.

Total, CVS Well being sees Symphony as an extender of its well being care plans, which incorporates working with sufferers within the residence extra continuously.

Residence-based care partnerships

Proper now, CVS Well being continues to be to start with phases of its home-centric strategy.

However the firm needs to discover all avenues with Symphony and its different home-based care endeavors. That features working with residence well being and residential care businesses sooner or later.

“We’re open to all these sorts of discussions, for certain,” Pellegrini mentioned. “Proper now, we’re simply actually getting person suggestions, taking a look at all of the completely different ways in which we will work with our companions. The thought right here is to maintain seniors secure within the residence. … I believe COVID has accelerated a few of our authentic pondering.”

Aetna has been placing plenty of power into addressing social determinants of well being on its finish over the past couple of years.

CVS is now hoping to spearhead a few of these logistical challenges within the residence with its rising capability to offer care exterior its personal partitions.

“You may nearly think about how the way forward for these residence well being hubs for seniors actually integrates with mechanisms that tackle social determinants of well being,” Pellegrini mentioned. “With Symphony, the caregiver can monitor the cherished one from wherever all over the world, actually. So you possibly can think about prolonged care groups additionally getting keyed into sources as nicely to essentially tackle social determinants of well being.”


Please enter your comment!
Please enter your name here